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For the purpose of the Data Protection Act 1998 (the Act) and from 25th May 2018, the EU General Data Protection Regulations 2016/679 (the “GDPR”) the data controller is BROADLOOK LTD(company number 13937937) having its registered office at C/O IDA&CO BUILDING 3 CHISWICK BUSINESS PARK 566 CHISWICK HIGH ROAD LONDON UNITED KINGDOM W4 5YA. BROADLOOK LTD (“GLOWY Interiors”, “we” or “us”) are committed to protecting your privacy. This Privacy Notice aims to explain and inform you about how we process your personal data and ensure your rights as the data subject. For the purposes of this Privacy Notice, “personal data” means any information relating to an identified or identifiable individual.
Please read through this policy carefully so that you know how and why we collect information about you, how you can contact us to access, rectify, erase, restrict, port or object to your data being processed and what procedures we have in place to keep your personal data safe.
Your privacy is important to us, therefore any information you give is confidential and will only be used as set out in this Privacy Notice, to process your order and to give you the best possible service.
We may change our Privacy Notice from time to time and if we do so we will update these changes on this page so that you’re up-to-date with our current policy.
Contents:
I. Why Do We Collect Your Information?
II. What Information We Collect?
III. How We Use the Information We Collect?
IV. To whom Does My Information Go?
V. Where We Store Your Personal Data?
VI. How Long Do We Keep Your Information for?
VII. Disclosure of Your Information
VIII. Email Newsletter
IX. Social Media Platforms:
X. Security
XI. Your Rights
XII. Cookies
XIII. Children's Privacy
XIV. Changes to this Privacy Notice
XV. Contact
I. Why Do We Collect Your Information?
There are a number of different reasons why we might use your personal data, depending on what type of data you have provided. You do not have to provide any of this personal data to us but if you don’t, we might not be able to make our products and services available to you, your overall shopping experience may be less personalized and it is less likely that you will receive our best overall customer experience.
The main reason we collect personal information is to fulfil your order with us. Knowing more about you helps us to focus on what is most likely to interest and appeal to you within this framework we also capture information when you visit our stores or social media pages and through our emails website (which uses cookies and similar technologies to learn how we can offer better services for you and other customers).
II. What Information We Collect?
We receive personal information about you that you give to us, that we collect (including automatically) from your visits to our stores, site and social media pages and that we obtain from other sources. We only collect personal information which we need and that is relevant for the purposes for which we intend to use it.
1) Information you give us.
This is information that you share with us in a variety of ways:
a) This could be through our Website forms, placing an order, completing part of the checkout process online, creating a wish list, searching for a product, signing up for offers and news, submitting customer reviews, entering a competition or prize draw, booking an appointment with one of our consultants or creating or updating your account, requesting swatches or a brochure or by corresponding with us by phone, email, social media or otherwise. This information may include personal details such as your name, email address, postal address and telephone number, personal description, photograph, your relevant passwords and preferred user names, contact details, account details, financial and credit card information, your preferences, interests and details of any complaints you may have and any other information provided by you.
b) Details of products and services purchased. This is detailed information about what products you have purchased whilst using our Website and in a GLOWY Interiors store and the fulfilment of your orders, for example the time and date of purchase, the products you purchase from us, delivery addresses you use and if paying by debit or credit cards your card details and card expiry date to complete your payment.
c) Correspondence. If you contact us, we may keep a record of that correspondence or call.
2) Information we collect about you
When you visit our Website we will automatically collect information from you;
a) Website visit details. This includes but is not limited to when and how you access our Website, products you searched or viewed, HTTP protocol elements, search terms, length of visits of pages, page interaction, your customer journey, device type and ID, HTTPs cookies, traffic data, location data, referring website, weblogs and other communication data. Much of this data is collected by cookies and analytical software tracking tags used on our Website, details of which are noted under the Cookie Policy.
b) Technical information. We may collect your IP address, which is assigned to your computer when it’s connected to the Internet and operating system browser. We may collect other technical information such as your login information (where you set up an account with us), your browser type and version, time zone setting, browser plug in types and versions, and the operating systems you use.
3) Information we receive from other sources
This is information that we receive about you if you use another website we operate or the other services we provide. We are working with third parties (including for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, customer review providers, live chat providers, credit reference agencies). This may include Cookies, refer to our Cookies Policy for more information.
We do not collect any “Special Categories of Data” about you (e.g. your race, ethnicity, religion, sex life, political opinion, health (save where we have a legal obligation to do so, for example in the event of an accident on our premises) or genetic or biometric data). Nor do we collect data regarding criminal convictions and offences. Nor do we collect children’s data.
III. How We Use the Information We Collect?
We use your personal information for a variety of reasons. We rely on different legal grounds to process your personal information, depending on the purposes of our use and the risks to your privacy.
Information you give to us
- - Registration: We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site to fulfil our contract with you when you place an order.
- - Accept payment, fulfil orders, provide refunds: We use your name and contact details to fulfil our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.
- - Application for financing solutions offered by financing providers: We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products.
- - Sending you account information: We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, or the terms and policies that apply to them
- - To offer an improved user experience: We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and to personalize and customize your experience. We have a legitimate interest in improving the Site, as well as user experience.
- - Analytics, training and quality assurance: We use information you provide to us to train our staff, improve our services, and perform other internal analytics and performance monitoring. This processing can be pursuant to your consent or pursuant to our legitimate interest in detecting and preventing fraud and improving our services and offerings.
- - Communication, marketing and advertising: We use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest. Also you allow us to send you personalized email communications based on your browse behavior whilst visiting our website. Email address is provided to a third party who manage our browse behavior email programme to enable this.
Information we automatically collect from your use of the Web Site
- - To provide customer service and process returns: We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience.
- - To offer an improved user experience: We use your log data and device information to operate, protect, improve and optimize the Site and to personalize and customize your experience. We have a legitimate interest in improving the Site, as well as user experience.
- - To create and maintain a secure environment: We have a legitimate interest in protecting the Site, comply with applicable law and to measure the adequate performance of our contract with you.
- - Analytics, training and quality assurance: We use automatically collected information to train our staff and perform internal analytics and performance monitoring. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.
- - Communication, marketing and advertising: We use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that might be of interest.
Information we collect from third parties
- - Communication, marketing and advertising: We use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.
- - To create and maintain a secure environment: We obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.
IV. To Whom Do My Information Go?
We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers or our group companies, as detailed below. Whenever we share your personal data, we put safeguards in place which require these organizations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.
Please see below some examples of the categories of third parties with whom we may share your data are:
Payment processing: GLOWY Interiors works with trusted third party payment providers to provide take and manage payments
Credit Reference Agencies: When you apply for interest free credit our third party credit provider will carry out credit searches using the information supplied in your application. GLOWY Interiors works with trusted third party payment providers to provide, take and manage payments.
Supplier partners: GLOWY Interiors works with a number of trusted partners who supply products on our behalf and will only hold the minimum amount of personal information need to fulfil the order you place or to provide a service on our behalf.
Delivery partners: GLOWY Interiors works with approved delivery suppliers, who will delivery your order directly to you. Only limited information is passed to them in order to ensure delivery of your items.
Insurance partners: When you purchase a furniture protection plan, only limited information is passed to our insurance provider in order for the setup, management and fulfilment of your policy.
Marketing companies: We work with marketing companies who help us manage our digital communications (email, advertising, social media) including customer surveys, product reviews and refer-a-friend incentives on our behalf.
IT companies: GLOWY Interiors works with a number of trusted partners who support and provide our website and other key business systems and technologies.
We share your information with third parties only as described in this Privacy Notice, with your consent, and as disclosed at the time we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws.
V. Where We Store Your Personal Data?
Any personal details we have collected about you are kept securely and in accordance with the Data Protection Act 1998 and GDPR. Therefore, we will never sell or disclose your information to third parties, shared companies for any other purposes than described in this policy or for legal reasons (e.g. to comply with a legal process).
Your data is kept secure using the high security server technology ensuring your data is protected. Where you have chosen a password which enables you to access certain parts of our website you are responsible for keeping the password confidential. You must not share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure and although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
VI. How Long Do We Keep Your Information for?
We will keep your information for as long as you have an account or as long as we need it to fulfil the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other legitimate business purposes (so long as keeping it for such purposes does not infringe upon your privacy rights).
When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.
VII. Disclosure of Your Information
We may disclose information about you to law enforcement officials in the investigation of any alleged unlawful activities by you. We may also be required to disclose information to a court or regulatory body when required to do so by law.
We may also share your information with our service providers (to help manage the Website and provide services, including, marketing and market research, processing online purchases, delivery companies and our designers and manufacturers) and with any person or organization (and their advisers) who might take over the services provided by the Website to allow them to prepare for taking over (after that, we may also allow that person or organization to use and share your information on the same basis as us).
If you make a post on the Website, we may share your username, and any information you include in your post with other users of the Website or in our marketing materials, for example this would include any posts or comments which you make via on Website's blog or any similar post or comment.
VIII. Email Newsletter
If you provided your consent, we will send you marketing communications by email to keep you informed of new products, promotions, and other information we think may be of interest to you. In compliance with applicable law, we will also send you marketing communication per email, if you have purchased a product from us and have not unsubscribed from receiving marketing emails. We will also send you marketing communication per postal mail.
- We only send electronic mail with consent (unless contacting previous customers about our own similar products, and we offered them an opt-out when they gave us their details).
- We offer an opt-out (by reply or unsubscribe link) and act on this promptly.
- We keep a ‘do not contact’ list of anyone who opts out or unsubscribes from our electronic mail.
- We screen against our ‘do not contact’ list and we don’t send electronic mail to anyone who has asked us not to.
- We don’t disguise or conceal who we are when we send electronic mail.
- We don’t ask or encourage people to forward our electronic mail marketing to their friends or family.
- We don’t ask people to give us the contact details of their friends and family to use for electronic mail marketing.
You can stop receiving marketing messages from us at any time through your preferences here or by contacting us at DataProtectionOfficer@glowyinteriors.co.uk. To stop direct marketing messages, you can also click on the "unsubscribe" link in any marketing email you receive from us. Once you do this, we will update your profile to ensure that you do not receive further marketing messages from us. Please note that it can take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will not stop sending you administrative and services communications (such as order updates and other important or transactional information).
Please note that if you use more than one name, email address or account when communicating with GLOWY INTERİORS or using the Site, you may continue to receive communications from us to any name, email address or account not specified in your opt-out request.
IX. Social Media Platforms:
Any communication, engagement and action on social media are subject to the terms and conditions and privacy policies held from each social media platform. In order to protect your own privacy and personal details, we advise that you use social media sites wisely. Other than to contact you regarding a specific query or complaint in which case we may request your name, order number and telephone number via Social Media. Otherwise, we will never ask for your private personal information via social media platforms. However, if you want to discuss your private personal details, we’re more than happy to help via telephone or email.
We may use social sharing buttons to share content directly from web pages to social media platforms. Please note, that you are using social sharing buttons at your own discretion and these social media platforms may be tracked to save requests and to share a web page through your social media account.
X. Security
Data security is very important to us and is at the centre of our business culture and practices. We take all reasonable steps to protect your personal details against abuse both in the setup of our technology systems and in our staff procedures.
We process and store data digitally within secured databases and limit which staff have access to the data. Those who have the privilege of handling personal data receive regular data protection training and must abide by a strict code of conduct for data-management.
We cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
In line with our data security strategy, we have robust protocol in place which would be deployed in the unlikely event of a major security breach. The breach management plan primarily endeavors to minimise the impact on our customers. It encompasses notifying the relevant parties, including the Information Commissioner’s Office(ICO) and the affected customers where necessary.
XI. Your Rights
Under the GDPR you have certain rights.
- - The right to be informed: As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy notice and any related communications we may send you.
- - The right of access: You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:
a) The purposes of the processing.
b) The categories of personal data concerned.
c) The recipients to whom the personal data has been disclosed.
d) The retention period or envisioned retention period for that personal data.
e) When personal data has been collected from a third party, the source of the personal data
If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or unreasonable expense (which you may have to meet), we will inform you.
- - The right to rectification: If you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.
- - The right to erasure (the ‘right to be forgotten’): Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.
- - The right to restrict processing: You may ask us to stop processing your personal data. We will still hold the data but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies, you may exercise the right to restrict processing:
a) The accuracy of the personal data is contested.
b) Processing of the personal data is unlawful.
c) We no longer need the personal data for processing, but the personal data is required for part of a legal process.
d) The right to object has been exercised and processing is restricted pending a decision on the status of the processing.
- - The right to data portability: You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.
- - The right to object: You have the right to object to our processing of your data under one of the following conditions:
a) Processing is based on legitimate interest.
b) Processing is for the purpose of direct marketing.
c) Processing is for the purposes of scientific or historic research.
d) Processing involves automated decision-making and profiling.
XII. Cookies
A cookie is an element of data that a website sends to your browser, which may then be stored on your system. Cookies allow us to understand who has seen our webpages and advertisements, so that we can determine how frequently particular pages are which are the most popular. Under the General Data Protection Regulation, a cookie is classed as personal data. For details on what cookies are, how we use them, and how you can control which cookies you receive, read our Cookie Policy.
XIII. Children's Privacy
The Website are not directed to children under the age of 16, and we do not knowingly collect information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to obtain the consent of that child's parent or guardian prior to processing that child's information any further. If do not obtain the parent or guardian's consent, we will delete the child's information from our systems.
XIV. Changes to this Privacy Notice
We may change this Privacy Notice from time to time to reflect new ways that we process your information. If we make significant changes that affect your information, we will provide you notice of such changes through the Site, by email, or some other means of contact. This notice will give you an opportunity to review the changes before we use your information in these different ways.
The Privacy Notice was last updated in November 2022.
XV. Contact
If you have any comments or queries relating to your personal data or our Privacy Notice, please contact us by email at glowy@glowyinteriors.co.uk or by post: GLOWY Interiors C/O IDA&CO BUILDING 3 CHISWICK BUSINESS PARK 566 CHISWICK HIGH ROAD LONDON UNITED KINGDOM W4 5YA
GLOWY Interiors :
E-Mail Address: glowy@glowyinteriors.co.uk
Postal Address: C/O IDA&CO BUILDING 3 CHISWICK BUSINESS PARK 566 CHISWICK HIGH ROAD LONDON UNITED KINGDOM W4 5YA
Telephone: +447704376533
Website: https://www.glowyinteriors.co.uk
